Membership terms and conditions

Membership Terms and Conditions

By purchasing or renewing a Membership with Thackray Museum of Medicine you are agreeing to the following terms and conditions:

Your Membership and Membership cards

Membership cards are issued for the named card holder only, as evidence of their membership of the Museum. You may not transfer your Membership to another person or allow another person to use your card. Failure to comply with this rule may result in confiscation of the membership card, withdrawal of your membership benefits and the commencement of proceedings to terminate your membership without refund.
You may be asked to present identification to verify that the Membership presented belongs to you. If you are not able to prove Membership full admission payment may be required.
You can use your confirmation email to gain free access to the museum and exhibitions, and other Membership benefits, prior to receiving your Membership card.
Subject to any statutory right to cancel, your Membership Fee is non-refundable once payment has been received by Thackray Museum of Medicine.
For family memberships, up to four children under the age of 17 can be included on the membership policy. Membership cards will not be issued to children. Instead, when accompanied by adults named on the policy, the children will be eligible to access their membership benefits on presentation of the adult’s membership card.
All quoted Membership fees are for a 12-month Membership from the date of registration or renewal. Membership is valid immediately from purchase.
We reserve the right to amend the price of your Membership subscription on an annual basis. You will be informed of any Membership fee increase in a renewal email.
To be eligible for a Thackray Local membership you must reside in the surrounding area to the Museum. Please view the full list of eligible postcodes
Changes to a Membership bought by cash or card can only be requested by the named card holder(s).
If your membership card is lost or damaged we will replace it for a small administrative fee.
If for any reason your membership card is not issued or delivered, you will still be able to enjoy your membership benefits. In these circumstances you will be required to provide proof of identify and proof of purchase.
We reserve the right to refuse admission and/or cancel Memberships without refund if anyone behaves in a threatening or abusive way to any person at any of our museums, in person or online, or damages or threatens to damage any of the collections or property of Thackray Museum of Medicine.
Entry to the Museum is during normal opening hours. Opening hours may vary and we may change opening hours or close at short notice for safety, private hire, or any other reason. Please check our website before visiting.

Member benefits

For all Membership types, including family Membership, only one email address can be used to book tickets.
If you purchase a family Membership and live in two different households, all tickets must be booked using the email address provided when the Membership was purchased. All Member correspondence will be sent to the lead Member using the contact email and postal details provided at purchase.
Thackray Museum of Medicine reserves the right to change the Membership benefits at any time and without prior notice. Changes to benefits will be published on the Museum’s website and in our newsletters, where possible.
We aim to ensure that you are able to visit our exhibitions upon your arrival and without delay. However, we encourage Members to book tickets in advance to avoid disappointment. Book your visit
Membership does not entitle Members to attend special events, tours or take part in other activities at the Museum which require additional payment. Ticketed events have a limited capacity, so numbers will be restricted and cannot be guaranteed.
As a Member you will have access to events organised by us on your behalf. Some events may require a payment by you in addition to the annual Membership fee.
We reserve the right to cancel or rearrange an organised event. In the unlikely circumstance of an event needing to be cancelled by the Museum, notice of cancellation will be given by email to all attendees and tickets will be fully refunded.
Members’ tickets for paid events are non-refundable.
We do not accept liability for any irrecoverable costs incurred (e.g. travel) by Members if we have to close or cancel an event due to unforeseen circumstances.
A member must notify Membership on [email protected] of any change of address for communication as soon as is possible. The Museum will not be responsible for losses of any kind, including loss of benefits that may arise as a result of the failure of a member to advise the Museum of a change of address.

Your rights to cancel

As a consumer, if you change your mind or decide for any other reason that you do not want to continue the Membership you have a legal right to cancel your membership order within 14 days of the date you joined, but only if you have not yet used any of the membership benefits. To cancel your membership you will need to let us know by contacting us on [email protected]
If you cancel your membership within 14 days, we will refund any payments received from you as soon as possible, excluding the costs of delivery.
Refunds will be made using the same method of payment for Membership. You will not incur any fees as a result of the refund.
Annual membership subscriptions are non-refundable. If you choose to cancel your membership part-way through a year, no part-refund is available.
If you choose to cancel your membership you will need to send your Membership card back to us no later than 14 days from the day you’ve contacted us to cancel. The deadline is met if you post back the goods before the period of 14 days has expired, even if they do not arrive at the Museum within the 14-day period, as long as you can demonstrate proof of postage within the 14-day window. You will have to pay the cost of returning the goods.
If your membership card is not returned, you will not be eligible for a refund.
After 14 days have passed you will not be able to cancel your Membership during the first year. In subsequent years, if you pay by Auto Renewal you must give us at least 14 days’ notice to let us know that you have decided to cancel your Membership.
In the event that your Membership is cancelled you will no longer be entitled to receive any Membership benefits.
If your membership is a gift membership which has been activated, you do not have the right to cancel your membership and receive a refund.
If you decide to opt in for auto renewal, your membership will automatically renew annually. We will write to you in the month before your membership is renewed.
If you pay by Direct Debit, your membership will renew automatically, after we have written to you and provided notice of the date and amount.
If you wish to cancel your membership at renewal, please untick the auto renew box in your account settings when you login, at least 7 working days prior to your membership renewal date. Failure to do so may result in the full amount being claimed from your account.
Once your membership has been renewed and payment has been collected, you have the right to cancel your membership and receive a full refund within 14 days of the renewal date, but only if you have not yet used any of the membership benefits.

Credit/Debit card payments

The credit/debit card information you provide us for Membership is used solely for the purpose of processing that Membership. If we are unable to process payment from the credit/debit card details you have provided we may contact to verify your card details.
If you have chosen to opt in for automatic renewal of your Membership, your Membership will renew automatically each year until you choose to cancel. A renewal letter or email will be sent out giving a minimum of 14 working days for you to notify us of any change or cancellation before the next payment is due to be collected.
We do not offer monthly Direct Debits.
If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of an Auto Renewal payment and a Membership has already been issued to you, you will forfeit any benefits.
We strongly advise you against sending us any credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payment by this means.
If you are not using your own credit/debit card to pay for the Membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to Membership of the Museum either online or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.
Changes to a Membership can only be requested by the primary Member, who is the named person on the bank account from which the membership was bought.
If there are any changes to the amount, date or frequency of your Auto Renewal, the Museum will notify you 14 working days in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
Seven days in advance of your membership expiry date The Thackray Museum of Medicine will collect payment for auto renewal.
If an error has been made in the payment of your Auto Renewal by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must return it upon being requested to do so by the Museum.
You can cancel auto renewal by logging into your account via the website. Written confirmation may be required. If you cancel your Membership you must also notify us [email protected].
The Museum reserves the right to offer time-limited discounts or incentives on membership subscriptions from time to time. These will only be available to members joining or renewing within the time frame specified.
We will always write to our members to remind you that your renewal is due and to invite you to continue your membership for another year.

Renewal notifications and expiry of membership

Your membership will be due for renewal on the last day of the twelfth month of your membership. We will always write to you in the month beforehand, to invite you to renew.
Members paying by Direct Debit will be sent a reminder email, advising you of when your payment/s will be collected from your bank account.
Members paying by cash, cheque or credit/debit card will be sent a renewal notice in the month before their expiry date.
Members who pay their renewal fee up to one months after their renewal due date has passed will have their policy backdated to the renewal due date, to ensure there is no break in membership cover, so that benefits can continue to be enjoyed seamlessly. If you have not paid your membership one month after your membership renewal date has passed, your membership will be lapsed.

Gift Memberships

You can purchase a gift of Membership by card or cash only.
You can choose to receive an email for yourself as the purchaser or an email to the recipient. Gift Membership emails are sent to the purchaser so that you can forward the email to the recipient at a time of your choosing.
Gift Memberships start when the recipient activates their Membership by redeeming their voucher online. A Membership card will be available to collect from the museum within 5 working days and they will be able to access their Member benefits online immediately.
At the point of activation, the gift recipient will become a museum member and will be bound by the usual Membership terms and conditions, as described on this page. Gift recipients will receive member benefits available at the point of activation.
Once activated, gift membership is non-transferable and can only be used by the named member(s).
The membership will last for 12 months from the point of activation. We will write to the member and invite them to renew at the end of their 12-month membership.
In purchasing gift membership, you agree to the Museum using your details to process and manage your purchase. We will contact you (the gift purchaser) afterwards to share relevant news and special offers if you have opted in to hearing from us, in accordance with our privacy notice. You can manage your communication preferences at any time or unsubscribe from mail or emails by following the instructions included in the communications that you have received from the Museum (e.g. email or post).
The purchaser of any Gift Membership warrants that he/she/they has the consent of the Member to provide the Member’s personal data to the Museum for the purposes of administering the Membership and Membership benefits.

Rejection or termination of membership

We reserve the right to refuse any application for Membership. The Museum also reserves the right not to fulfil or to cancel a Membership if you (or the Member, where you purchase Gift Membership for another person) are found to be in breach of these conditions.
We reserve the right to cancel your membership at any time, without refund, if we discover that: You have obtained the membership fraudulently – You have transferred the membership to someone other than the named person(s) on the membership – You have given your membership card to someone other than the person(s) named on that card in order for them to gain the benefits of membership.
The Museum may reject any application for membership of the Museum where an individual or corporate body, association or organisation appears to them to be ineligible for membership or for any other reason where they consider it to be in the interest of the Museum to do so.
The Membership of an individual or member organisation shall be terminated: on notification of the death of an individual member – on receipt by the Membership team of a written notice of resignation from the member – if payment of any membership subscription has not been received by the Museum within 30 days of the due date – If after considering a complaint concerning the conduct of an individual member the Museum is of the view that membership should be terminated.
A member whose membership is terminated shall remain liable for any arrears of subscription or other sums due from them and shall not be entitled to the return of any subscriptions or other fees already paid.

Gift Aid

Memberships are eligible for Gift Aid if you are a UK taxpayer and have paid an amount of UK income tax or capital gains tax that is equal to the donation amount made.
It is your responsibility to read and truthfully fill out the declaration.
It is also your responsibility to inform Thackray Museum of Medicine of any changes to your Gift Aid Status.
Memberships can be included in self-assessment tax returns. For details see your Gift Aid Declaration.
Declarations are valid for future purchases until you tell us otherwise.

Keeping in touch

When you apply for and are a Thackray Museum of Medicine Member it will be necessary for us to obtain certain information from you (such as your name, email, address and date of birth). We will treat this as personal data for the purposes of data protection law. The Museum will collect, hold and process your personal data in accordance with our Privacy Policy which can be viewed at xxx
In becoming a member of Thackray Museum of Medicine, you agree to the Museum using your details to process and manage your membership and to provide you with membership services. This will include notifying you with ‘service messages’ (by post, email or telephone) when there are changes to your membership scheme, or when your membership is due for renewal, or has recently lapsed. We need to send service messages in order to manage your membership and therefore you cannot opt out of this type of email or postal communication.
The Museum will also keep in touch with you by sending email updates which share relevant news and special offers relating to membership, events, products, services and fundraising – you can manage your communication preferences or unsubscribe from these email updates at any time by following the instructions included in the communications that you have received from the Museum.
You can manage your communication preferences at any time or unsubscribe from mail or emails by following the instructions included in the communications that you have received from the Museum (e.g. email or post).
Thackray Museum of Medicine will use your personal information in accordance with data protection legislation. The Museum’s full privacy notice is subject to review from time to time and you can view our privacy notice online.
We take your privacy extremely seriously and will never share your personal information with third parties for marketing purposes without your permission. Occasionally we will outsource functions when we do not have the in-house capacity required, such as the use of a mailing house for mailings, or analytical services that enable us to target our communications with members more effectively. In such cases, we will only use reputable and well vetted firms and have contracts and processes in place that ensure the safe and confidential processing of personal data at all times, including on the rare occasions that data is transferred outside the EEA.
We analyse the information we hold on our membership base in order to provide you with a more tailored service that is relevant to your interests, and to deepen your engagement with the Museum. If you do not wish your personal information to be used in this way, you can let us know by [email protected] and we will review the basis for doing so in your case.
From time to time the Museum may contact by email, mail or phone, lapsed and cancelled members who have signed up to receive marketing communications from the Museum, in order to encourage them to renew their membership. This contact may include specific promotions or incentives to re-join. If lapsed or cancelled members prefer not to be contacted for this purpose, they should unsubscribe by following the instructions included in the communications that are received from the Museum.

Queries, comments and complaints

The Museum will aim to respond to any query received within seven working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints, please contact us using on [email protected].
Office hours are Monday to Friday, 10.00 to 16.00 (excluding Bank Holidays, Tuesdays during term time, Christmas, Boxing and New Year’s Days).

Additional information

These terms and conditions are governed by the laws of England. Anything said by any member of staff, volunteer or agent on our behalf should not be understood as a variation of these terms and conditions, nor as a representation about the nature and quality of the services being offered by us.
Thackray Museum of Medicine reserves the right to revise these terms and conditions at any time. Current terms and conditions apply to all memberships regardless of their contract start date.

More information about Membership can be found on our Membership page

Please refer to our privacy notice for details on how we handle your data.